COMMBANK CASE STUDY

Scaling learning excellence in a fast-moving financial world.

3 Key Areas Where We Have Supported CommBank

Agile Talent Deployment

We quickly deployed a high-performing team of instructional designers and training experts. They integrated seamlessly into an agile environment, meeting tight deadlines and delivering immediate impact.

Global Leadership Training

CommBank needed to train new managers in multiple countries. We built a local facilitator network, reduced travel costs, and delivered consistent, high-impact leadership programs worldwide.

eLearning Transformation

To improve the quality of digital training, we assembled an award-winning team of eLearning specialists. Their work lifted engagement, increased completions, and set a new learning benchmark.

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The Need for Specialist Learning Consultants

Ambition at Altitude

At the summit of customer experience, there’s no room for second best.

One of Australia’s most prominent global banks set its sights on becoming the regional leader in customer satisfaction—a critical benchmark of business excellence.

With ambitious timelines and a rapidly

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evolving environment, their Learning & Development team needed more than support—they needed elite partners, fast.

The Challenge

  • Immediate access to expert Instructional Designers and eLearning specialists
  • Talent who could integrate seamlessly into an agile environment
  • Contractors capable of getting results—without needing a hand to hold

Unfortunately, their reliance on traditional recruitment agencies wasn’t delivering. The generalist suppliers lacked a deep understanding of the learning landscape, resulting in mismatched hires, frustrated stakeholders, and project delays.

A Strategic Turnaround

Recognising the need for a specialist partner, the bank engaged our team.

With over two decades of exclusive focus on learning and development, we tapped into our extensive network to rapidly deploy a team that could not only meet expectations—but raise the bar.

  • Curated a flexible, high-performing talent pool of over training professionals
  • Hand-selected experts based on proven capability, cultural fit, and ability to thrive under pressure
  • Developed a tailored induction program to ensure every contractor hit the ground running

From Halted Projects to Award-Winning Progress

Within weeks, the bank saw transformation. Projects that had previously stalled were reignited. Our contractors became embedded members of the team—fast, agile, and trusted.

  • Two of our team members received CEO Awards for excellence and innovation
  • Stakeholder confidence returned and project momentum surged

Scaling
Global Leadership Development

Global Local Facilitators

As the partnership evolved, we were tasked with a major global rollout: the training of new managers across all international offices.

Rather than fly facilitators around the world, we strategically built a country-by-country network of expert trainers.

This approach:

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  • Delivered eight tailored management programs worldwide
  • Eliminated significant travel costs
  • Increased program accessibility and local relevance
  • What started as a program for new managers quickly gained traction.
  • Even seasoned leaders—some with 20+ years at the bank—voluntarily joined, drawn by the program’s quality and relevance.

Elevating eLearning to Enterprise Standard

The Best Need the Best

Separately, the General Manager of Retail Banking raised concerns about the quality of their existing online learning.

In response, we assembled a dream team:

Over ten award-winning Instructional designers and eLearning developers, many of whom had received LearnX

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accolades.

This elite team:

  • Reimagined the bank’s digital learning experience
  • Significantly lifted training engagement and completion rates
  • Cemented the bank’s position as an industry leader in learning and development

The Outcome

The bank became equipped with:

  • A scalable, reliable pipeline of proven learning professionals
  • Higher standards in instructional design and delivery
  • A revitalised learning culture embraced across its 40,000+ employee base

The results speak volumes:

  • Faster execution
  • Deeper engagement
  • A stronger reputation as a learning-led organisation

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Testimonial

I have been a client of the Chris Gaborit and his team for the past decade and have used their services and capabilities over a broad range of deliverables associated with learning and development. Deliverables have included placement of L&D specialists to support key strategic projects within the business through to the creation of learning assets directly. The core reason for the continuous use of their services is the genuine customer focus Chris and his team apply with clients, irrespective of the size of the scope of work. In addition, is the ability to add value with deliverables through their knowledge, understanding of current trends and strong scoping of projects. I look forward to continuing to work with their team. Thanks Chris.

Michael Parker, FINSIA